Frequently Asked Questions

4K IPTV Europe is a premium 4K IPTV service that delivers 25,000+ live TV channels, 150,000+ movies, and 60,000+ series through your internet connection. Simply subscribe, receive your credentials, install an IPTV player on your device, enter your M3U URL or Xtream Codes, and start watching instantly in stunning 4K Ultra HD quality.

IPTV technology itself is completely legal. 4K IPTV Europe operates in compliance with international regulations. We recommend checking your local laws and using a VPN for privacy and security.

Yes! We offer a 24-hour free trial for new customers. Contact our support team via WhatsApp or email to request your free trial. No credit card required! This allows you to test our service quality before committing.

4K IPTV Europe maintains 99.9% server uptime with multiple redundant servers across Europe, USA, and Asia. We have 24/7 monitoring and automatic failover to ensure uninterrupted streaming.

We're proud to serve over 87,000+ satisfied customers worldwide across 130+ countries, with 500+ active resellers. Our customer base grows by 20% each month!

4K IPTV Europe supports 50+ languages including English, Spanish, French, German, Italian, Portuguese, Dutch, Arabic, Hindi, Turkish, Greek, Polish, and more. Our support team is available in English, Spanish, French, German, and Italian.

We offer flexible pricing with 30% discount on all plans: 1 Month €5, 3 Months €15, 6 Months €25, 12 Months €45 (BEST VALUE - €3.75/month). All plans include 25,000+ channels, 150,000+ movies, 60,000+ series, and 24/7 support.

Yes! 30% discount on all plans (automatically applied). Seasonal promotions up to 40% off during holidays. Referral bonus: Get 1 month free for every friend you refer. Bulk discounts for resellers.

We offer a 7-day money-back guarantee on all subscription plans. If you're not satisfied for any reason, contact us within 7 days for a full refund. No questions asked. For reseller packages, we offer a 14-day guarantee.

Yes, you can change your plan at any time! Contact our support team to modify your subscription. Upgrades are prorated, and downgrades take effect at the next billing cycle.

No, we do not have auto-renewal by default. We send email reminders 3 days and 1 day before expiration. You can enable auto-renewal by contacting support.

Yes! All plans include multi-device support: 1 Month (1 connection), 3 Months (2 connections), 6 Months (3 connections), 12 Months (4 connections). You can watch on multiple devices simultaneously.

Activation is instant! You'll receive your login credentials via email and WhatsApp within 5 minutes of payment confirmation.

1. Settings > My Fire TV > Developer Options > Enable Apps from Unknown Sources
2. Install Downloader app from Amazon Store
3. Open Downloader and enter TiviMate URL
4. Install and open TiviMate
5. Add Playlist > Xtream Codes > Enter your credentials

Install Smart IPTV or IPTV Smarters Pro from the app store. Open the app, note your MAC address (for Smart IPTV) or enter your Xtream Codes credentials directly.

Install TiviMate or IPTV Smarters Pro from Play Store. Open the app, select Login with Xtream Codes, and enter your credentials (Server URL, Username, Password).

Install GSE IPTV or IPTV Smarters Pro from App Store. Open the app, select Remote Playlists > Add Playlist > Add by Xtream Codes, and enter your credentials.

Go to Settings > Servers > Portals, enter the Portal URL provided by our support team, save and restart. Your channel list will load automatically.

M3U URL: A web link containing your channel playlist. Xtream Codes: Server URL, Username, and Password - recommended for better EPG integration and faster channel loading.

Yes! We provide 24/7 installation support via WhatsApp. Contact us for step-by-step guidance, remote assistance, or troubleshooting.

We offer over 25,000+ live TV channels including sports (5,200+), movies (150,000+ VOD), kids (2,500+), news (2,000+), entertainment (3,500+), and international channels from 130+ countries in 50+ languages.

Comprehensive sports coverage: Sky Sports, BT Sport, DAZN, ESPN, beIN Sports, Premier League, Bundesliga, La Liga, Serie A, Champions League, NFL, NBA, MLB, NHL, UFC, WWE, and all PPV events included FREE.

Yes! 150,000+ movies and 60,000+ TV series including latest releases, classics, and exclusive content. Movie channels: Sky Cinema, HBO Max, Netflix Originals, Disney+, Paramount+, Starz, MGM, AMC, Warner Bros.

Channels from 130+ countries including UK (BBC, ITV, Sky), Germany (ARD, ZDF, RTL), France (TF1, France 2, M6), Italy (RAI, Mediaset), Spain (TVE, Antena 3), Netherlands (NPO, RTL), India (Zee, Star Plus), Pakistan (Geo, ARY), Middle East (MBC, Al Jazeera), and more.

Yes! 12 Months plan includes 30 days catch-up, 6 Months plan includes 14 days, 1-3 Months plans include 7 days catch-up. Watch your favorite shows up to 30 days after they air!

Yes! 500+ 4K Ultra HD channels with HDR10+ and Dolby Vision support. Requires 25+ Mbps internet speed and compatible 4K TV.

Yes! Comprehensive Electronic Program Guide (EPG) with 7-14 days of program information, channel logos, and program descriptions. Available in TiviMate, IPTV Smarters, and compatible players.

SD (480p): 5-10 Mbps, HD (720p-1080p): 10-25 Mbps, 4K UHD: 25-50 Mbps. We recommend at least 25 Mbps for optimal 4K streaming. Use wired Ethernet for best experience.

1. Check internet speed
2. Use Ethernet instead of WiFi
3. Restart router and device
4. Clear app cache
5. Use a VPN to avoid ISP throttling
6. Contact support for server optimization

Yes! VPN helps protect your privacy, avoid ISP throttling, access geo-restricted content, and encrypt your connection. Works with NordVPN, ExpressVPN, Surfshark, CyberGhost.

Settings > Applications > Manage Installed Applications > Select IPTV app > Clear Cache. If issues persist, try Clear Data (you'll need to re-enter credentials).

Daily minor fixes, weekly new channel additions (10-20 new channels), monthly major updates. Refresh your playlist to get the latest channels.

EPG (Electronic Program Guide) is your TV guide. In TiviMate: Settings > EPG > Select your playlist > EPG loads automatically with Xtream Codes.

Choose your package (Starter €199, Professional €499, or Enterprise €999), contact us via WhatsApp to purchase, receive your dedicated reseller panel, and start selling with 70-80% commission.

70-80% commission, dedicated reseller panel, white-label option (Pro/Enterprise), custom domain support, 24/7 support, marketing materials, API access (Enterprise), credits never expire.

Starter: €199 (100 credits, 70% commission) +10 bonus, Professional: €499 (300 credits, 75% commission) +30 bonus, Enterprise: €999 (1000 credits, 80% commission) +100 bonus.

Starter: €301 profit (150% ROI), Professional: €1,001 profit (200% ROI), Enterprise: €4,001 profit (400% ROI). Many resellers earn €5,000+ monthly.

Credit/Debit Cards (Visa, Mastercard, Amex), PayPal, Cryptocurrency (Bitcoin, Ethereum, USDT), Bank Transfer (SEPA, Wire), Revolut, Wise. All payments secured with 256-bit SSL encryption.

Absolutely! 256-bit SSL encryption, PCI compliant payment processors, no credit card information stored on our servers, secure payment gateways (PayPal, Stripe).

Prices are in Euros (€). We accept EUR, USD, GBP via PayPal conversion, and cryptocurrency based on current market rates.

Contact us via WhatsApp or email before expiration, specify which plan you want to renew, make payment, and we'll extend your subscription instantly. We send expiration reminders 3 days and 1 day before.