Privacy Policy
At 4K IPTV Europe, your privacy and data security are our top priorities. We are committed to protecting your personal information and ensuring full transparency in how we handle your data in compliance with GDPR.
1. Introduction
Welcome to 4K IPTV Europe (accessible via 4kiptv.app). This Privacy Policy explains our data collection, usage, and protection practices when you utilize our premium 4K streaming services, website, and associated applications.
2. Information We Collect
To provide you with seamless access to our 25,000+ live channels and 150,000+ VODs, we collect specific types of information:
A. Information You Provide Directly
- Account Details: Email address, name, and generated passwords used to create your IPTV subscription.
- Payment Information: Billing details processed securely via third-party gateways (PayPal, Stripe, Crypto). We do not store your full credit card numbers.
- Communications: Records of your WhatsApp chats (+44 7532 814802) or emails (support@4kiptv.app) for support purposes.
B. Automatically Collected Information
- Device & Connection Data: MAC addresses, IP addresses, device types (e.g., Firestick, Smart TV), and app versions to ensure zero buffering and authorize your connection.
- Usage Diagnostics: Anonymous bandwidth usage to balance our 10Gbps EU servers and maintain 99.9% uptime. We do NOT monitor or log what specific channels or movies you watch.
3. How We Use Your Information
The data we collect is utilized strictly to provide and enhance our 4K IPTV services:
- Service Delivery: Generating your M3U links, Xtream Codes credentials, and activating your service instantly within 5 minutes.
- Customer Support: Providing 24/7 VIP support and troubleshooting connectivity issues.
- Security & Fraud Prevention: Detecting account sharing (if outside permitted multi-connections) and protecting our network against DDoS attacks.
- Transactional Updates: Sending invoice confirmations, renewal reminders, and service status updates.
4. GDPR & Your European Privacy Rights
As a provider servicing the United Kingdom, Germany, France, Spain, Italy, and the broader EU, 4K IPTV Europe complies fully with the General Data Protection Regulation (GDPR).
You maintain the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Erasure ("Right to be Forgotten"): You can request the complete deletion of your account and personal data from our servers.
- Right to Rectification: You can request corrections to inaccurate account information.
To exercise these rights, please email us at support@4kiptv.app. We guarantee a response within 72 hours.
5. Data Security & Retention
We deploy enterprise-grade security to ensure your subscription remains private and secure:
- 256-Bit SSL Encryption: All data transmitted between your device and our web portal is encrypted.
- Secure Offshore Servers: Our customer databases are hosted in privacy-friendly European jurisdictions.
- Strict No-Log Policy: We do not keep logs of your streaming history. Your viewing habits on our 25,000+ channels are strictly your business.
Data Retention: We retain your billing and contact details only for the duration of your active subscription. Expired accounts are purged from our primary database after 90 days of inactivity.
7. Contact Our Privacy Team
If you have any questions, concerns, or requests regarding this Privacy Policy or the security of your 4K IPTV Europe subscription, please reach out to us:
- Email: support@4kiptv.app
- WhatsApp: +44 7532 814802
- Availability: 24/7 VIP Support