Refund Policy

Our 7-Day Money-Back Guarantee

At 4K IPTV Europe, we stand behind the premium quality of our 10Gbps EU servers and our massive library of 150,000+ movies and 60,000+ series. We offer a transparent, hassle-free 7-day money-back guarantee on all our subscription plans (1, 3, 6, and 12 Months).

If you experience buffering, missing channels, or if you simply feel the service doesn't meet your expectations, we will refund your payment in full. No complicated forms, no hidden fees.

Eligibility Criteria

To ensure fairness and prevent abuse of our premium 4K streaming network, the following conditions must be met to qualify for a refund:

Eligible for Refund:

• The request is submitted strictly within 7 days (168 hours) of the original purchase.
• You have communicated technical issues to our support team and we failed to resolve them.
• The purchase was made directly through 4kiptv.app.

Not Eligible For Refund:

• Refund requests submitted after 7 days from the purchase date.
• Accounts suspended for violating our Terms of Service (e.g., sharing a single-connection account across multiple IP addresses simultaneously).
• Issues related to your personal Internet Service Provider (ISP) blocking IPTV (We recommend using a VPN, which our service supports).
• Reseller panel credits (Resellers are subject to separate B2B terms).

How to Request a Refund

We've made our refund process as fast as our instant activation. Follow these steps:

• Fastest Method: Message us on WhatsApp at +44 7532 814802. State "Refund Request" and provide your subscription email.
• Email Method: Send an email to support@4kiptv.app with the subject line "Refund Request - [Your Email]".

Please include a brief reason for the cancellation so we can improve our 4K IPTV Europe network.

Refund Processing Timeframes

Once approved by our billing department, refunds are initiated immediately. Processing times depend on your original payment method:

Cancellation & Auto-Renewal

4K IPTV Europe operates on a pre-paid subscription model. We do NOT automatically charge your card for renewals unless you specifically opted into a recurring billing profile via PayPal or Stripe.

• We will send you a WhatsApp or Email reminder 3 days before your subscription expires.
• If you do not wish to renew, simply ignore the invoice. Your account will expire naturally.

Chargebacks & Payment Disputes

We urge you to contact our 24/7 VIP support team before opening a dispute with your bank or PayPal.

• Mutual Resolution: We are highly cooperative and will issue a refund immediately if you qualify.
• Fraudulent Disputes: Opening a fraudulent chargeback after using the service for months will result in a permanent ban from our network and logging of your IP/MAC address across our European ISP partners.

24-Hour Free Trial Policy

We highly recommend utilizing our 24-hour free trial before purchasing. The free trial gives you full access to all 25,000+ channels and 150,000+ VODs to test compatibility with your device (Firestick, Smart TV, MAG) and your internet connection.

Because trials are completely free, refund policies do not apply to them.

Contact the Billing Department

• WhatsApp: +44 7532 814802 (Average response: 5 mins)
• Email: support@4kiptv.app
• Website: 4kiptv.app

This Refund Policy was last updated on April 1, 2026.